1. Data controller
SEFIR GROUP GAYRİMENKUL DANIŞMANLIK LİMİTED ŞİRKETİ ("Sefir Gayrimenkul") is the data controller under Türkiye's Personal Data Protection Law No. 6698 (KVKK).
Address: Serdar Mah. Yavuz Cad. No:1 İç Kapı No:6, 41190 Başiskele/Kocaeli, Türkiye. Phone: +90 530 599 59 74. Website: https://www.sefirealty.com.
2. Personal data we process
- Identity and contact data, including your name, phone number, country, language, and other details you provide.
- Property requirements, including budget, property type, location, room preferences, campaign or lead source, and advisor notes.
- Communications, including WhatsApp and other messages and any photos, videos, audio, documents, or related call information you share.
- Technical data, including IP address, device/browser details, cookies, language and currency preferences, security logs, and access records.
- Transaction information relating to appointments, offers, viewings, agreements, and after-sales support.
3. How we collect data
We collect data directly from you, or from people acting with your authority, through web forms, phone calls, WhatsApp Business, social media, in-person meetings, contracts, and technical website logs.
4. Purposes and legal bases
- To understand your property request, recommend suitable listings, and arrange appointments or viewings.
- To respond to messages, manage customer relationships, and provide after-sales support.
- To enter into or perform a contract, comply with legal obligations, and establish or protect legal rights.
- With your consent, to send campaigns, new listings, and marketing messages. You may withdraw consent at any time.
- To protect legitimate interests in security, fraud prevention, service quality, and website performance without overriding your fundamental rights.
5. WhatsApp Business and media
When you contact us on WhatsApp, messages and media may be received through the WhatsApp Business Platform and stored in our CRM to manage your request. Meta companies may process data under their own terms and privacy policies to provide message delivery, security, and platform services.
Please avoid sending sensitive personal data, identity documents, or financial information unless it is necessary and we specifically request it through an appropriate channel.
6. Sharing and service providers
We may share data, only as necessary for the stated purposes, with authorized staff and advisors, hosting, database, communications, security, and analytics providers (including Meta/WhatsApp, Vercel, and Supabase), and legally authorized public bodies.
Where an international transfer is required, we apply the safeguards, agreements, and consent mechanisms required by applicable KVKK rules.
7. Retention, security, and deletion
We retain data only while the processing purpose and applicable legal retention or limitation periods continue. We then delete, destroy, or anonymize it in accordance with applicable law. We use reasonable technical and organizational measures to reduce unauthorized access, loss, or misuse.
To request deletion, use our contact page or send “Data Deletion Request” to our WhatsApp number. We may need to verify your identity and authority to make the request.
8. Your rights
- Ask whether we process your personal data and request information about that processing.
- Learn the purpose of processing, whether data is used consistently with that purpose, and the recipients of transfers.
- Request correction of incomplete or inaccurate data and, where the conditions apply, deletion or destruction.
- Request that correction or deletion be communicated to recipients.
- Object to an adverse result produced solely by automated analysis and seek compensation for unlawful processing where permitted by law.
9. Cookies and preferences
The site may use cookies or similar technologies for core functions, security, remembering language/currency preferences, and measurement. You can restrict or delete non-essential cookies in your browser, although this may affect some features.
10. Requests and updates
Send privacy requests in writing to Serdar Mah. Yavuz Cad. No:1 İç Kapı No:6, 41190 Başiskele/Kocaeli, Türkiye, through the contact form, or via our phone/WhatsApp line at +90 530 599 59 74. We respond in accordance with KVKK procedures and statutory timelines.
We may update this policy when our services or applicable law change. The current version and update date will always appear on this page.